Terms and conditions of use

§ 1. Definitions

For the purposes of the Terms and Conditions, the following meanings of the terms below are adopted:

Price – the value expressed in monetary units, which the Buyer is obliged to pay to the Seller for the Product;

Buyer – a natural person, a legal person, or an organizational unit endowed with legal capacity, in particular a Consumer or an Entrepreneur with consumer rights;

Consumer – a natural person concluding a contract with the Seller not directly related to their business or professional activity;

Entrepreneur with consumer rights (PNPK) – a natural person concluding a contract with the Seller directly related to their business activity, when the content of the Contract indicates that it does not have a professional character for that person, arising in particular from the subject of their business activity, made available on the basis of the provisions on the Central Register and Information on Economic Activity;

Pre-sale — the process of collecting orders by the Seller for Products that will be available for sale from a specific date, and concluding Contracts before the planned date of introduction of Products for sale;

Terms and Conditions – the terms and conditions of the online ESORICS2024 registration system, available at the website

Store – the online ESORICS2024 registration system and its extensions;

Seller –

Fundacja Pischingera

al. prof. S. Kaliskiego 7

85-796 Bydgoszcz, Poland

Product – all items offered by the Seller within the Store;

Product with Digital Elements (TzEC) – a Product offered by the Seller, containing Digital Content or Digital Service, without which the Product cannot function properly. Digital Content or Digital Services may be provided by the Seller or a third party;

Digital Content – data produced and supplied in digital form;

Contract – the contract concluded between the Seller and the Buyer, the subject of which is the provision of Electronic Services or the sale of Products to the Buyer;

Digital Services – services that allow the Buyer to:

- generate, process, store, or access data in digital form;

- share data in digital form that has been transmitted or generated by the Buyer or other users of the Digital Service;

- other forms of interaction using data in digital form;

Electronic Services – any electronic services provided by the Seller to the Buyer via the Store. Digital Services are a type of Electronic Services.

§ 2. Preliminary provisions

The Seller conducts retail sales of Products via the Store, also providing Electronic Services to the Buyer. The Buyer can purchase Products indicated on the Store's pages or specified as part of the Pre-sale.

The Terms and Conditions define the rules and conditions for using the Store, as well as the rights and obligations of the Seller and Buyers.

To use the Store, in particular, to place an order, it is not necessary for the Buyer's computer hardware or software to meet special technical conditions. Sufficient are:

- access to the Internet,

- a standard, current operating system,

- a standard, current web browser with cookie support enabled,

- possession of an active email address.

In cases where the use of the Product or TzEC requires meeting additional technical conditions, other than those indicated in sec. 3, the Seller will inform the Buyer before placing the order, e.g., by including technical requirements in the description of the Product or TzEC.

The conclusion of the Sales Contract for Products cannot occur anonymously or under a pseudonym. The Buyer should provide true and complete personal data to be able to conclude such a Contract.

It is prohibited to deliver unlawful content while using the Store, in particular, by sending such content through the forms available in the Store.

For the avoidance of doubt, the Seller indicates that:

- Contracts concerning the sale of Products are contracts obliging to transfer the ownership of the Product, to which the provisions of chapter 5a of the Act of May 30, 2014, on consumer rights apply;

- Contracts concerning the sale of TzEC are contracts obliging to transfer the ownership of the Product, to which the provisions of chapter 5a apply, and the provisions of chapter 5b of the Act of May 30, 2014, on consumer rights do not apply;

- Contracts concerning Electronic Services may (but do not have to) be contracts for delivering digital content or digital service, to which the provisions of chapter 5b of the Act of May 30, 2014, on consumer rights apply.

§ 3. Electronic Services concerning the Store

The Seller provides Electronic Services to the Buyer.

The basic Electronic Service provided to the Buyer by the Seller is enabling the Buyer to place an order in the Store, which leads to the conclusion of a sales contract with the Seller. Placing an order is possible without the need to have an account in the Store.

If the Buyer decides to create an account in the Store, the Seller also provides the Buyer with an Electronic Service consisting of creating and maintaining an account in the Store. The account stores the Buyer's data and the history of orders placed by them in the Store. The Buyer logs into the Account using their email address and password defined by them. The Buyer is obliged to secure access to their User account against access by unauthorized persons, and moreover, is obliged not to share the login and password with any third parties.

If the Buyer decides to subscribe to the newsletter, the Seller provides the Buyer with an Electronic Service consisting of sending the Buyer email messages that contain information about new products, promotions, products, or services of the Seller. Subscription to the newsletter takes place by filling out and submitting the subscription form to the newsletter or by marking the appropriate checkbox during the order placement. The Buyer can unsubscribe from receiving the newsletter at any time by clicking the unsubscribe button, which is included in every message sent as part of the newsletter. The Buyer can also send an email message to the Seller asking to be unsubscribed from the newsletter database.

Electronic Services are provided to the Buyer free of charge. However, Contracts concerning the sale of Products concluded via the Store are chargeable.

To ensure the security of the Buyer and data transmission in connection with the use of the Store, the Seller undertakes technical and organizational measures appropriate to the degree of security threat of the provided Electronic Services, in particular, measures aimed at preventing the acquisition and modification of personal data by unauthorized persons.

The Seller takes actions to ensure the Store's fully correct operation. The Buyer should inform the Seller about any irregularities or interruptions in the operation of the Store.

Given that the Store is an IT system managed by the Seller, the Seller may conduct technical and IT works aimed at developing the Store and providing Electronic Services at the highest level.

As part of the Store's development, the Seller may, in particular:

- add new functionalities and change or remove existing functionalities within the Store;

- introduce the Store to other types of devices, e.g., mobile devices;

- provide an application related to the Store.

§ 4. Placing an order

The Buyer can place an order as a registered customer or as a guest.

A registered customer is the Buyer who has an account in the Store.

If the Buyer has an account in the Store, they should log into it before placing an order. Logging in is also possible during placing an order.

All descriptions of Products available on the Store's pages do not constitute an offer within the meaning of the relevant civil law provisions, but an invitation to conclude a Contract.

Placing an order is done by adding to the cart Products that interest the Buyer, and then filling out the order form. The form requires providing data necessary for the execution of the order. At the order placement stage, the Buyer also chooses the method of delivery of the ordered Products and the payment method for the order. The condition for placing an order is the acceptance of the Terms and Conditions, with which the Buyer should familiarize themselves in advance. In case of any doubts regarding the Terms and Conditions, the Buyer can contact the Seller.

In the case of Products that are Outlet Products, an additional condition for placing an order is marking the checkbox that the Buyer agrees to purchase a non-full-value Product.

In the order form, the Buyer must provide true personal data. The Buyer is responsible for providing false personal data. The Seller reserves the right to suspend the execution of the order if the Buyer has provided false data or if these data raise reasonable doubts of the Seller as to their correctness. In such a case, the Buyer will be informed by phone or via email about the Seller's doubts. In such a situation, the Buyer has the right to clarify all circumstances related to the verification of the truthfulness of the provided data. In the absence of data allowing the Seller to contact the Buyer, the Seller will provide all explanations after the Buyer contacts them.

The Buyer declares that all data provided by them in the order form are true, while the Seller is not obliged to verify their truthfulness and correctness, although it has such a right according to sec. 7.

The order placement process is completed by clicking the button finalizing the order "I buy and pay". Clicking the button finalizing the order constitutes the Buyer's submission of an offer to purchase selected Products from the Seller, under the conditions specified in the order form.

After receiving an order for a product marked as "On order," the Seller, no later than within 7 (in words: seven) days from the day of receiving the order, may:

- accept the offer submitted by the Buyer by accepting the order for execution - in this case, the Contract for the sale of Products is concluded at the moment of delivering the message confirming the acceptance of the order for execution to the Buyer,

§ 5. Pre-sale

The Seller, in relation to certain types of Products, may, but does not have to, organize a Pre-sale.

Products covered by Pre-sale are clearly marked in the Store as Products available for Pre-sale. On the page of such a Product, the Seller provides information on the date from which the Product is likely to be available and from which date the Products are likely to be shipped.

For the purposes of concluding Contracts within the framework of Pre-sale, the provisions of § 4 apply accordingly.

The Seller reserves the right to change the date referred to in sec. 2, especially due to a delay in delivering Products by third parties (e.g., manufacturers). The Seller will inform Buyers about any changes in terms related to Pre-sale by posting information in the Store and sending an email message to the address provided by the Buyer.

In the event that the sale of the Product is not possible on the terms provided for in the Pre-sale (e.g., suppliers do not deliver an adequate quantity or types of materials, there is an increase in the price of materials, etc.), the Seller will inform the Buyer about these circumstances.

§ 6. Delivery

Available options for the delivery of the order are described on the Store's page and presented to the Buyer at the stage of placing the order. The cost of delivering the order is borne by the Buyer unless the Seller indicates otherwise on the Store's page. The Seller has the right to decide on dividing the order into several separate shipments without incurring additional costs by the Buyer.

In the event of not collecting the Product or refusing to accept the Product by the Buyer and its possible return to the Seller, the Buyer may be required to compensate the Seller for the damage incurred by the Seller as a result of not collecting the Product, e.g., in the form of shipping costs that the Seller covered.

§7. Price and payments

Available methods of payment for the order are described on the Store's page and presented to the Buyer at the stage of placing the order.

If the Buyer chose online payment when placing the order, after clicking the button finalizing the order, they will be redirected to the payment gateway operated by an external payment operator to make a payment for the order.

If the Buyer chose bank transfer payment, after clicking the button finalizing the order, they will be redirected to the Store's page with the order confirmation and instructions for making the payment. Payment for the order should be made within 7 days from placing the order. After the expiry of this period, the Seller may assume that the Buyer has resigned from purchasing the Products and cancel the placed order.

Electronic payments, including credit card payments, are supported by eService Sp. z o.o.

Jana Olbrachta Street 94, 01-102 Warsaw, Poland

Tax ID: PL1181477610, www.eservice.pl, who is the operator of credit card payments.

Available payment forms:

Credit cards:

* Visa

* Visa Electron

* Mastercard

* MasterCard Electronic

* Direct Bank Transfer

* Maestro”

If the Buyer requests an invoice, it is delivered to the Buyer electronically, to the email address provided in the order form or included in the package in paper form. .

All Prices listed on the Store's pages are gross prices.

The Seller is entitled to grant discounts, reductions, or other price preferences to Buyers at its own discretion, in particular as part of a promotional campaign. The details of promotional campaigns are specified in separate promotional campaign regulations. The Buyer is not entitled to demand discounts, reductions, or other preferences that do not result from a promotional campaign.

In each case of informing about the reduction of the Product's Price, the Seller next to the information about the reduced Price also provides information about the lowest Price of this Product that applied in the period of 30 days before the introduction of the reduction. If a given Product is offered for sale for a period shorter than 30 days, next to the information about the reduced Price, the Seller also provides information about the lowest Price of this Product that applied in the period from the day of starting to offer this Product for sale to the day of introducing the reduction.

§ 8. Execution of the order

The execution of the order involves compiling the ordered Products, packaging them for delivery to the Buyer, and sending the shipment to the Buyer according to the form of delivery of the order chosen by the Buyer or informing the Buyer about the possibility of personal collection of the order.

The order is considered executed at the moment of sending the shipment to the Buyer (handing over the shipment to the carrier dealing with transport). In the case of delivery via a carrier, the Seller will inform the Buyer about preparing the Product for shipment and handing over the shipment to the carrier. The exact delivery time of the Product is determined by the carrier unless the carrier allows the Buyer to specify the exact date and time of delivery of the shipment. If the carrier provides such functionality, the Seller will provide the Buyer with the data needed to monitor the transport of the Product, in particular, a link to the carrier's website or the carrier's application.

The Buyer is obliged to examine the shipment in the time and manner accepted for shipments of this type. If the Buyer finds that there has been a loss or damage to the Products during transport, they are obliged to perform all actions necessary to determine the carrier's liability, e.g., by drawing up a damage report (art. 545 § 2 of the Civil Code).

The order execution time is indicated for each Product. The ordered Products should be released to the Consumer or PNPK within 30 days unless the Seller has clearly marked a longer period in the Product's description. In such a case, by placing an order, the Buyer agrees to a longer order execution time resulting from the Product's description.

If the Buyer orders Products with different execution times, the binding execution time for the entire order is the longest one among all the Products included in the order, although the Seller may propose dividing the order into several independent shipments to speed up the execution time for part of the Products.

§ 9. Withdrawal from the Contract by the Consumer or PNPK without giving a reason

No cancallations are possible

§ 10. Warranty for defects and liability for conformity of the Product with the Contract

The warranty for defects of Products referred to in the provisions of the Civil Code is excluded in the case of sales Contracts for Products that are concluded by Buyers other than Consumers or PNPK.

For sales Contracts for Products that are concluded by a Consumer or PNPK, the provisions on liability for conformity of the Product with the Contract contained in the Act on consumer rights apply, taking into account the provisions of the Terms and Conditions. In the case where Electronic Services provided by the Seller simultaneously constitute Digital Services, the Seller is liable for conformity of Digital Services with the Contract on the terms provided for in chapter 5b of the Act on consumer rights.

The Seller is liable to the Consumer and PNPK for the conformity of the Product with the Contract. The conformity of the Product with the Contract is assessed according to the provisions of the Act on consumer rights.

The Seller is liable for the lack of conformity of the Product with the Contract existing at the time of its delivery and revealed within two years from that moment unless:

- the shelf life of the Product specified by the Seller, their legal predecessors, or persons acting on their behalf is longer;

- the Contract concerns an Outlet Product, where the Buyer has expressly agreed to purchase an Outlet Product.

In the case of TzEC, the Seller is liable for the lack of conformity with the Contract of Digital Content or Digital Services provided continuously, which occurred or revealed itself during the time in which, according to the Contract, they were to be provided, but not shorter than for two years from the moment of delivering TzEC.

§ 11. Replacement or repair of the Product not conforming with the Contract

If the Product is not conforming with the Contract, the Consumer or PNPK may demand its repair or replacement.

The Seller may:

- carry out a replacement when the Consumer or PNPK demands repair, or

- carry out a repair when the Consumer or PNPK demands replacement,

if bringing the Product into conformity with the Contract in the manner chosen by the Consumer or PNPK is impossible or would require excessive costs for the Seller.

If repair and replacement are impossible or would require excessive costs for the Seller, they may refuse replacement or repair to bring the Product into conformity with the Contract.

The Consumer or PNPK provides the Seller with the Product subject to repair or replacement, and the Seller collects it at their cost. The costs of repair or replacement, including in particular the costs of postage, transport, labor, and materials, are borne by the Seller.

The Seller carries out the repair or replacement within a reasonable time, not longer than 21 days, from the day the Seller was informed by the Consumer or PNPK about the lack of conformity of the Product with the Contract, and without excessive inconvenience for the Consumer or PNPK, taking into account the specificity of the Product and the purpose for which the Consumer or PNPK purchased it.

§ 12. Reduction of the Price or withdrawal from the Contract in the case of a Product not conforming with the Contract

If the Product is not conforming with the Contract,

the Consumer or PNPK may submit a statement on the reduction of the Price or withdrawal from the Contract when:

- The Seller refused to repair or replace the Product in accordance with § 11 sec. 3;

- The Seller did not bring the Product into conformity with the Contract;

- the lack of conformity of the Product with the Contract still occurs, although the Seller tried to bring the Product into conformity with the Contract;

- the lack of conformity of the Product with the Contract is so significant that it justifies the reduction of the Price or withdrawal from the Contract without prior use of the measures referred to in § 11 sec. 1;

- from the statement of the Seller or circumstances, it clearly results that the Seller will not bring the Product into conformity with the Contract within a reasonable time or without excessive inconvenience for the Consumer or PNPK.

The reduced Price must remain in such proportion to the Price resulting from the Contract as the value of the non-conforming Product remains to the value of the conforming Product.

The Seller returns to the Consumer or PNPK the amounts due as a result of exercising the right to reduce the Price immediately, not later than within 14 days from the day of receiving the statement of the Consumer or PNPK about the reduction of the Price.

The Consumer or PNPK cannot withdraw from the Contract if the lack of conformity of the Product with the Contract is insignificant. It is assumed that the lack of conformity of the Product with the Contract is significant.

If the lack of conformity with the Contract concerns only some of the Products delivered under the Contract, the Consumer or PNPK may withdraw from the Contract only in relation to those Products, and also in relation to other Products purchased by the Consumer or PNPK together with the Products not conforming with the Contract, if it cannot be reasonably expected that the Consumer or PNPK would agree to keep only the conforming Products.

§ 13. Personal data and cookies

The administrator of the personal data of the Buyer is the Seller.

The Store uses cookie technology.

Details related to personal data and cookies have been described in the privacy policy available at the registration website

§ 14. Intellectual property rights

The Seller informs the Buyer that the contents available on the Store's pages and elements of physical products (e.g., graphic designs) may constitute works within the meaning of the Act of February 4, 1994, on copyright and related rights, to which copyright belongs to the Seller or other entitled entities, as well as databases protected under the provisions on the protection of databases.

The Seller informs the Buyer that the exploitation of contents protected by copyright or the use of databases by the Buyer without the consent of the Seller or another entitled entity, except for use within the scope of permitted use, constitutes a violation of intellectual property rights and may result in civil or criminal liability.

The Seller may conclude a separate licensing agreement with the Buyer related to the use of contents or databases belonging to the Seller (e.g., by using product photographs, using product descriptions, etc.). To conclude such an agreement, the Buyer should contact the Seller with a proposal to conclude a licensing agreement, informing the Seller in particular about the purposes for which they intend to use the contents or databases belonging to the Seller, and the planned time of use. After receiving such a proposal, the Seller will present an offer in accordance with its licensing policy.

§ 15. Reviews

The Seller may provide Buyers with the opportunity to post reviews about the Store, the Seller, or the Products - within the Store or external services belonging to third parties. In this case, the provisions of this paragraph apply to posting reviews.

Posting a review is possible after using the Store, in particular, after concluding a Contract, although posting a review is possible at any time. The Buyer receives a link to post a review.

The Buyer should formulate reviews in a reliable, honest, and substantive manner, as far as possible in correct language and without using vulgarisms and other words commonly considered offensive.

It is prohibited to post reviews:

- without prior use of the Store;

- about Products that the Buyer did not use or did not purchase,

- fulfilling the characteristics of an act of unfair competition within the meaning of Art. 3 of the Act of April 16, 1993, on combating unfair competition;

- violating the personal rights of the Seller or a third party;

- by paid users, in particular, to artificially raise the rating of the Product.

The Seller may at any time verify whether the posted reviews comply with the Terms and Conditions, in particular, whether they come from Buyers who actually used the Product or purchased the Product. In addition, in the case of any doubts of the Buyer regarding posted reviews, the Buyer may report the review to the Seller for verification. After receiving the notification from the Buyer, the Seller will take actions appropriate to the available possibilities, which will aim to verify the posted review.

In the case of posting a review that does not meet the requirements provided for in the Terms and Conditions, the Seller may refuse to publish the review or remove it.

§ 16. Out-of-court methods of handling complaints and pursuing claims

The Consumer has the opportunity to use out-of-court methods of handling complaints and pursuing claims. Among other things, the Consumer has the possibility to:

- address a permanent amicable consumer court with a request to settle the dispute arising from the concluded Contract,

- address the provincial inspector of the Trade Inspection with a request to initiate mediation proceedings regarding the amicable resolution of the dispute between the Buyer and the Seller,

- use the help of a county (city) consumer ombudsman or a social organization, whose statutory tasks include consumer protection.

More detailed information on out-of-court methods of handling complaints and pursuing claims can be sought on the website http://polubowne.uokik.gov.pl.

The Consumer may also use the ODR platform, which is available at http://ec.europa.eu/consumers/odr. The platform serves to resolve disputes between consumers and entrepreneurs seeking out-of-court resolution of a dispute concerning contractual obligations arising from an online sales contract or service contract.

§ 17. Complaints

Each Buyer has the right to file a complaint in matters related to the operation of the Store or the execution of the Contract. To facilitate the Consumer or PNPK in exercising rights related to the liability of the Seller for the conformity of the Product with the Contract, the Seller has prepared a complaint form template, which the Consumer or PNPK may use. The template is available at the address

Complaints should be reported to the Seller at the email address [email protected].

Buyers' complaints will be considered on an ongoing basis, however, no later than within 14 days from the day the Seller receives the complaint notification.

The response to the complaint will be sent to the Buyer to the contact provided by the Buyer during the submission of the complaint.

§ 18. Final provisions

The Seller reserves the right to introduce and withdraw offers, promotions, and to change the Prices of Products in the Store without prejudice to the rights acquired by the Buyer, including in particular the terms of Contracts concluded before the change.

The Seller reserves the right to make changes to the Terms and Conditions for important reasons such as changes in laws, technological changes, business changes - without prejudice to the rights acquired by the Buyer based on the Contracts concluded before the change of the Terms and Conditions. Buyers who have a registered account in the Store will be informed about each change of the Terms and Conditions by sending a message to the email address assigned to the user's account. In the absence of acceptance of the new Terms and Conditions, the Buyer has the right to terminate the account management contract free of charge at any time by deleting their user account or submitting an appropriate statement to the Seller in any form about the termination of the account management contract.

All disputes related to Contracts concluded through the Store will be considered by the Polish court of general jurisdiction based on the Seller's place of permanent business activity. This provision does not apply to Consumers and PNPK, in the case of whom the court's jurisdiction is determined based on general principles.

This Terms and Conditions apply from January 1, 2023.

All archival versions of the Terms and Conditions are available for download in .pdf format - links are located below the Terms and Conditions.

Terms and Conditions of the online ESORICS2024 registration system are valid until December 31, 2024.

Below you will find the terms and conditions of the online ESORICS2024 registration system, which includes information about the process of placing an order and concluding a sales contract, forms of delivery and payment available in the store, the procedure for withdrawing from the contract, or the complaint procedure.

The store belongs to:

Bydgoszcz University of Science and Technology

Al. Profesora Sylwestra Kaliskiego 7

85-796 Bydgoszcz

Nip: 554 031 31 07

You can contact us at any time by sending an email to [email protected]

§ 1 Definitions

For the purposes of these terms and conditions, the following meanings of the terms below are adopted:

Buyer – a natural person, a legal person, or a legal entity with

limited capacity,

Consumer – a natural person, concluding a sales contract with the Seller not directly related to their business or professional activity,

Terms and Conditions – these terms and conditions, are available at the webpage.

Store – the online ESORICS2024 registration system,

Seller – Fundacja Pischingera

al. prof. S. Kaliskiego 7

85-796 Bydgoszcz, Poland

§ 2 Preliminary provisions

Through the Store, the Seller conducts retail sales, also providing electronic services to Buyers. Through the Store, the Buyer can purchase products displayed on the Store's pages.

The Terms and Conditions define the rules and conditions for using the Store, as well as the rights and obligations of the Seller and Buyers.

To use the Store, in particular, to make a purchase in the Store, it is not necessary for the computer or other device of the Buyer to meet special technical conditions. Sufficient are:

- access to the Internet,

- a standard operating system,

- a standard web browser,

- possession of an active email address.

The Buyer cannot make a purchase in the Store anonymously or under a pseudonym.

It is prohibited to deliver unlawful content while using the Store, in particular, by sending such content through the forms available in the Store.

All prices of products listed on the Store's pages are gross prices.

§ 3 Services provided electronically

Through the Store, the Seller provides electronic services to the Buyer.

The basic service provided electronically to the Buyer by the Seller is enabling the Buyer to place an order in the Store. Placing an order is possible without the need to create an account in the Store.

If the Buyer decides to create an account in the Store, the Seller provides the Buyer with an electronic service consisting of creating and maintaining an account in the Store. The account stores the Buyer's data and the history of orders placed by them in the Store. The Buyer logs into the Account using their email address and password.

Creating an account in the Store takes place by filling out and submitting, using the Store's automatic mechanism, a registration form. From the moment of sending the registration form, a contract for maintaining an account in the Store is concluded between the Buyer and the Seller. The contract is concluded for an indefinite period, and the Buyer can terminate this contract with immediate effect at any time by deleting the account.

Services are provided electronically to the Buyer free of charge. However, contracts for the sale concluded via the Store are chargeable.

To ensure the security of the Buyer and data transmission in connection with the use of the Store, the Seller undertakes technical and organizational measures appropriate to the degree of security threat of the provided services, in particular, measures aimed at preventing the acquisition and modification of personal data by unauthorized persons.

The Seller takes actions to ensure the fully correct operation of the Store. The Buyer should inform the Seller about any irregularities or interruptions in the operation of the Store.

All complaints related to the functioning of the Store, the Buyer may report via email to [email protected]. In the complaint, the Buyer should provide their name and surname, address for correspondence, and the type and date of occurrence of irregularities related to the functioning of the Store. The Seller will consider all complaints within 14 days from the receipt of the complaint and inform the complainant about its resolution via email submitted by the complainant.

§ 4 Placing an order

The Buyer can place an order as a registered customer or as a guest.

A registered customer is the Buyer who has an account in the Store. The Buyer can log into their account during the order placement.

To place an order, the Buyer is obliged to take the following steps:

- select the product or products that are the subject of the order by clicking the "Add to cart" button,

- from the cart view, click the "Proceed to checkout" button,

- log into their account in the Store, create an account, or choose the "I already have an account" option – does not apply to the Buyer who logged into their account before starting the order placement,

- provide the shipping address for the order and the data for the invoice – if the Buyer has previously added specific data to the account, they can select these data without the need to re-enter them or provide other data,

- choose the method of delivery and payment for the order,

- familiarize themselves with the Terms and Conditions and accept them – the Buyer accepts the Terms and Conditions only if they have read their content and actually accepts their provisions; accepting the Terms and Conditions is voluntary but necessary to place an order,

- click the "Order" button. Placing an order entails an obligation to pay.

If the Buyer chose the payment method in the form of payment via the imoje service after clicking the "Order" button, the Buyer will be transferred to the transaction page of the Dotpay service to make a payment for the order. After making the payment, the Buyer will be redirected back to the Store's page with the order confirmation. From this moment, the contract for the sale of products included in the order is considered concluded between the Buyer and the Seller.

If the Buyer chose a payment method for the order other than payment via the Dotpay service, after clicking the "Order" button, they will be immediately transferred to the Store's page with the order confirmation. From this moment, the contract for the sale of products included in the order is considered concluded between the Buyer and the Seller.

§ 5 Forms of delivery and payment methods

The Buyer can choose the following forms of delivery of the order:

- shipment via the DHL courier company – the cost of shipment is provided each time with the product, the estimated delivery time: 24-48h from the moment of order execution,

- personal collection at the Seller's headquarters, i.e., 82-500 Kwidzyn-Mareza ul. Długa 1a

Personal collection does not involve any additional delivery costs for the Buyer.

For purchases below 359 PLN gross, the delivery costs are borne by the buyer, which is a cost of 20 PLN gross (DPD courier)

For purchases above 360 PLN gross, the cost of delivery is borne by the seller.

The Client can choose the following payment forms for the ordered Goods:

- Transfer to the Seller's bank account,

- Cash on delivery.

- BLIK payments, credit card, electronic transfer through the external online payment system Blue Media S.A.

- Twisto payments

eService Sp. z o.o.

Jana Olbrachta Street 94, 01-102 Warsaw, Poland

Tax ID: PL1181477610, www.eservice.pl

Available payment forms:

Credit cards:

* Visa

* Visa Electron

* Mastercard

* MasterCard Electronic

* Direct Bank Transfer

* Maestro”

In the case of product return:

- no cancellations are possible

§ 6 Order execution

After the Buyer places an order according to the procedure described in § 4 of the Terms and Conditions, an order confirmation will be sent to the Buyer's email address.

If the Buyer chose the payment method in the form of a transfer to the Seller's bank account, they are obliged to pay for the order within 7 days from the date of the contract conclusion.

The execution of the order involves its preparation for shipment to the Buyer or for personal collection by the Buyer. The order is considered executed at the moment of preparing the order for shipment or preparation for personal collection by the Buyer.

The order execution time is indicated each time in the product description.

If the order includes more than one product, the order execution time is the longest time indicated in the description of the product included in the order.

The order execution time is counted from the moment of payment for the order, unless the Buyer chose the form of payment on delivery – then the order execution time is counted from the moment of contract conclusion.

After executing the order, the Seller will send an order execution confirmation to the Buyer's email address and will start shipping the order to the Buyer or will inform the Buyer about the possibility of personal collection of the order.

The shipment of the order to the Buyer is carried out in the manner chosen by the Buyer according to § 4 sec. 1 of the Terms and Conditions.

The delivery time of the order to the Buyer depends on the chosen delivery method and is counted from the day of order execution according to § 6 sec. 3 of the Terms and Conditions. In the case of card payment, the order execution time is counted from the moment of obtaining positive authorization of payment.

§ 7 Withdrawal from the contract by the Consumer

No cancellations are possible

§ 8 Liability for defects

The Seller is obliged to deliver the product free from defects to the Buyer.

The Seller is liable to the Buyer if the sold product has a physical or legal defect (warranty for defects).

If the sold product has a defect, the Buyer may:

- demand replacement of the product with one free from defects,

- demand removal of the defect,

- submit a statement on the reduction of the price,

- submit a statement on withdrawal from the contract.

If the Buyer finds a defect in the product, they should inform the Seller about it, specifying their claim related to the found defect or making a statement of appropriate content at the same time.

The Buyer may use the complaint form attached to the email message with the purchase confirmation, but it is not mandatory.

The Buyer may contact the Seller both by traditional mail and by email.

The Seller will respond to the Buyer's complaint within 14 days from the day of delivering it using the same means of communication through which the complaint was submitted.

Details regarding the Seller's warranty for defects are regulated by the provisions of the Civil Code (Art. 556 – 576).

Products sold in the Store are covered by the manufacturer's warranty.

Starting from January 1, 2021, the provisions in the scope of the Seller's warranty for defects concerning Consumers, also apply to a natural person concluding a contract with the Seller directly related to their business activity when the content of this contract indicates that it does not have a professional character for that person, resulting in particular from the subject of their business activity, made available based on the provisions on the Central Register and Information on Economic Activity.

§ 9 Personal data and cookies

The principles regarding the processing of personal data and the use of cookies are included in the privacy policy available at the website

§ 10 Out-of-court methods of handling complaints and pursuing claims

The Seller agrees to submit any disputes arising from the sale of goods to mediation proceedings. Details will be specified by the parties to the conflict.

The Consumer has the possibility to use out-of-court methods of handling complaints and pursuing claims. Among other things, the Consumer has the possibility to:

- address a permanent amicable consumer court with a request to settle the dispute arising from the concluded sales contract,

- address the provincial inspector of the Trade Inspection with a request to initiate mediation proceedings regarding the amicable resolution of the dispute between the Buyer and the Seller,

- use the help of a county (city) consumer ombudsman or a social organization, whose statutory tasks include consumer protection.

More detailed information on out-of-court methods of handling complaints and pursuing claims can be sought on the website http://polubownie.uokik.gov.pl.

§ 11 Reviews in the online store

The Client of the Online Store has the possibility to voluntarily and free of charge post reviews regarding purchases made in the Online Store. The subject of the review can also be the rating, photo, or review of the purchased

product in the Online Store.

After making purchases in the Online Store, the Seller sends an email message to the Client with a request to post a review and a link to the online form enabling its posting – the online form allows answering the Seller's questions regarding purchases, their rating, adding one's own description regarding the review, and a photo of the purchased product. In case of not posting a review after receiving the first invitation to post a review. The Seller repeats sending the invitation.

A review can only be posted by a Client who has made purchases in the Online Store of the Seller.

Posted by the Client reviews are published by the Seller in the Online Store and on the TrustMate.io profile.

Posting a review cannot be used by the Client for unlawful activities, in particular for activities constituting an act of unfair competition towards the Seller, or activities violating personal rights, intellectual property rights, or other rights of the Seller or third parties.

A review can only be posted for actually purchased products in the Online Store of the Seller. It is prohibited to conclude fictitious/apparent sales contracts to post reviews. The author of the review cannot also be the Seller themselves or their employees regardless of the basis of employment.

A posted review can be removed at any time by its author.

§ 12 Final provisions

The Seller reserves the right to introduce and withdraw offers, promotions, and to change the prices of products in the Store without prejudice to the rights acquired by the Buyer, including in particular the terms of contracts concluded before the change.

The Seller reserves the right to make changes to the Terms and Conditions. The Terms and Conditions in force on the date of conclusion of the contract apply to contracts concluded before the change to the Terms and Conditions.

Buyers who have an account in the Store will be notified of each change of the Terms and Conditions by email to the email address assigned to the account. In the absence of acceptance of the content of the new Terms and Conditions, the Buyer has the right to terminate the account management contract at any time free of charge by deleting the account or submitting an appropriate statement to the Seller in any form about the termination of the account management contract.

Starting from January 1, 2021, this provision also does not apply to a natural person concluding a contract with the Seller directly related to their business activity when the content of this contract indicates that it does not have a professional character for that person, resulting in particular from the subject of their business activity, made available based on the provisions on the Central Register and Information on Economic Activity – in the case of such a person, the court's jurisdiction is determined based on general principles.

These Terms and Conditions apply from May 24, 2018.